Process
How it works
One named contact, not a ticket queue. No account, no portal, no obligation until the scope, the price, and the delivery date are in writing and you have said yes.
One named contact replies
One named contact, start to finish — the same contact at verify@novitasnexus.com scopes your job, updates you mid-job, and walks you through the result. We ask the two or three questions that actually scope the job, and confirm our understanding back to you before quoting. No ticket queue, no handoffs.
Scope and date in writing
Before any money moves: exactly what will be checked, what the report contains, the price, and the delivery date — in writing.
An update while it runs
You hear from us mid-job, proactively. You never have to ask where things stand.
The report, delivered with a full walkthrough
A plain-English walk of the findings first, with the full report and its signed receipt attached. A short walkthrough is offered, too.
One re-check, included
Fix the findings, and we re-check the fixed items once — included in the fee, so you know the fixes hold.
We check in after delivery
A few days after delivery, we check in — to see how the fixes landed and whether anything needs another look. You are not left alone with the report.
Payment: a payment link is sent with your confirmed quote. You pay only after you have seen the final price in writing and accepted it.